Warranty, Returns & Refunds


 Refunds or returns are not accepted for change of mind. In the instance an item is faulty, the item must be returned for inspection.

 

OM Jewellers items are guaranteed for a period of 12 months, from the date of purchase/collection, against faults in materials and workmanship. Your jewellery item will be repaired or replaced free of charge, provided that the fault falls within the terms of this guarantee.

 

Damage and/or defects caused by fair wear and tear, accidents, use which is unreasonable or inconsistent with OM Jewellers’ instructions, dismantling or repair by persons other than authorised OM Jewellers repair specialists are not covered by this guarantee.

 

OM Jewellers offer complimentary cleaning on all our jewellery. We also offer optional care plans to keep your jewellery as good as new (with polish, plating & cleaning), as well as minor alterations (there is an additional charge for the care plans).

 

White gold and some silver jewellery is rhodium plated to enhance its appearance. This process is not permanent and these items will require regular plating to maintain its original appearance. Accordingly any rhodium plating is excluded from the warranty (however this will be covered in a care plan).

 

When jewellery is repaired under warranty, only the remaining term of the original warranty will continue to apply. When jewellery is replaced under warranty, the new item of jewellery will have a new standard twelve month warranty from the date of replacement.

 

The guarantee on Watches is held with the manufacturer and not OM Jewellers. Service Centre details can be found in the warranty booklet supplied and any faults or required repairs should be directed to them.

 

OM Jewellers reserves the right to judge whether or not an item has been subject to abuse, abnormal wear, alteration, substitution, or any type of use causing deterioration. If on inspection the Jewellery shows any of these, the guarantee is entirely void.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.