Client Services


Bespoke Jewellery


We love making custom, made-to-order, exclusive & one-off pieces. From engagement rings and wedding bands to full bridal matching sets. We have access to many gemstones and various fancy shaped stones as well, in case you want something completely unique. The whole process includes drawing out sketches and Computer-Aided drawings, if need be. We can even support you with samples to try on before making the final product. We can even work with your supplied material.

Trade In


Bring in your broken/unused or, maybe, unwanted gold or platinum items and we can offer a trade-in value so lesson the out-of-pocket cash expenditure. Any purity/karat of gold is accepted and checked on site.

Repairs & Alterations


We offer all sorts of minor repairs to major rework items. Keep the sentiment with you for years, as our jewellers can masterfully restore your old items back to new.

On-Site Repairs


Certain repairs can be done on the spot in our Carousel Branch or sometimes same day in other branches. Perfect for something urgent or if you are traveling.

Complimentary Cleaning


All sites offer free cleaning and polishing (where available) for existing clients

Finance Options


Offered through a third-party company, you can opt to pay for your jewellery over 6, 12 or 18 months. The finance is interest-free for that nominated period, with a $99 annual fee for account holders. The applications are accepted on individual circumstances, where the applicant must be over 18 years and earning annually minimum $25,000 as well as residing in Australia (for at least 12 months). To proceed with the application, we need a primary form of identification (i.e. Driver’s license, or Passport and Medicare card), and it is advised to bring along a pay-slip.

Pick-up & Delivery


In certain circumstances, where you find it difficult to get to us, we can make arrangements to come see you.

Gift Vouchers


if you can’t make up your mind on what to purchase as a gift, get them a voucher. Especially good for those fussy, hard-to-buy-for family and friends. They can use it to top-up and even towards a custom-made item.

Upgrade Policy


On most of our diamond jewellery, we will trade back the full value if you decide to upgrade. Perfect when you want to build up from (for example) 0.50ct of Diamonds to 2.00cts. To be applicable, the items must be returned undamaged – therefore all diamonds should still remain, the items must not be misshaped, however general wear and tear (like scratches) are perfectly acceptable. If there is any damage, the value will be reassessed. There is not time period of upgrades. Made-to-Order items can be excluded from this policy.

Valuation


Certificates can be issued if you require on any purchased item at OM Jewellers free of charge. For items purchased elsewhere, valuations, for various purposes including insurance, can be done for a small fee.

Warranty


To know more about our Warranty, Returns & Refunds click the link below or scan the QR Code Returns, Refunds & Warranty